🍄 SHIPPING INFO REFUNDS CONTACT US 🧜🏼♀️
Flat Fee of $9.95
Free Shipping on Orders Over $100
Money Back Guarantee
I do my best to make sure I only have craftsmen that I trust. I have traded with some personally for around ten years, but I don’t always get to check the quality of their work before an item ships out.
If you have any concerns whatsoever, please, let me know, so I can do everything I can to make things right, before leaving negative reviews.
Refunds will be considered, if the product isn't as advertised. Post the item back to me and if I deem it to be poor work on the craftsmen's behalf, I'll buy it back off you myself.
Delivery time may take between 2-8 weeks, although, we do aim to please by making it sooner rather than later. We'll get it to you as soon as conceivably possible, but to be on the safe side, order at least two months before your special event.
I use the shipping methods that will get you your item asap, and my suppliers usually post orders within 24hrs. Logistics in between is out of our hands, and there are factors, such as worldwide pandemics, that can hold up deliveries. Delays in this case are truely out of our control. We will do our best, because we hate to disappoint or keep you waiting, but if your item is on its way, a refund may not be approved. Unfortunately, we just have to be patient.
Don't forget, I'm here to help,
And now a word from my very dry and boring
"Rule Maker/Enforcer" office lady Sharon. 👵🏼
(She's actually rather cute, but don't tell her I said so)
Returns for refunds are accepted if the item is damaged or faulty - we can also accommodate a replacement in some cases. If there is a problem with your order please email us at firstname.lastname@example.org
We'll pay the return shipping costs ONLY IF the return is a result of our error (you received an incorrect or defective item, etc.). We do not cover return postage costs for any other reason.
1. Contact us within 7 days of delivery. Exchange returns must be made within 7 days of receiving the product.
2. Once you have arranged the return with us it needs to be returned via shipment within 7 days - returns won't be accepted outside of this time frame.
3. If you contact us and arrange an exchange, and then don't ship the item back to us within 7 days the exchange is void and any items sent will be returned to you.
4. If Australia post has delays or problems with delivery we will allow for this.
I can't on sell returned items, so anything that is returned due to damage or faults is repaired if possible and donated.
Refunds are a large expense to small businesses. Please measure and avoid the headache.
Orders made with pay later payment methods cannot be refunded.. Exchange or store credit will be available for these orders. If you have contacted us and are eligible for a refund you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for your order.
Shipping times vary. Estimated delivery for Australia 12-24 days for in stock products. States such as WA may need longer shipping times of up to 15-30 days New Zealand, Remote Regions and the Islands can be 3-5 weeks.
Custom made items will need another 1-2weeks for production.
You will be notified via an email as soon as your item has been shipped. If you need to know shipping time frames please contact us - we will do our best to give you delivery estimates for your location.
The Woodland Gatherer is an Australian woman owned and operated business based in Hamilton, in the South West of Victoria. I drop ship directly from overseas suppliers, which allows me to offer a much larger range at lower prices than when I had my storefront. Most of these items simply aren't manufactured in Australia, and definitely not at these prices. My store aims to be transparent about being a middle person, that allows Australians to access these items with low mark-ups, from an Australian business with all the protections in place.
It really takes nothing to be polite. I'm a firm believer that those in customer service don't need to be frustration punching bags. If you can't speak with kindness and understanding, then you will likely not receive a response.
We do our absolute best, and problems and hiccups can and will still occur. We obviously aren't in the business of upsetting people and are here to help get a resolution. We won't however tolerate any rudeness, berating, or instructions on how we should do things your way. 99.9% of our customers are lovely humans. We don't need or want the ones who aren't.